The four things that tend to worry people about an unfamiliar shop, answered in order.
Card details are entered on our payment provider's own secure interface, so your number never passes through this site and we cannot store it. That keeps your details off our servers entirely and means no one here can look up a card number, even if asked.
Only the details needed to send an order are kept, plus the email address you gave us if you subscribed. You can ask for a copy of what we hold, or ask us to delete anything we are not required to keep for accounting, by writing to the address in the footer.
Problems get a decision rather than a process. Send a photograph and an order number and you will get a refund, a replacement or a courier investigation started — whichever the situation calls for.
There is one newsletter and it goes only to people who opted in, with a one-click unsubscribe. If you would rather hear nothing, unsubscribe once and it takes effect immediately; order confirmations will still arrive.
Read what each listing gives you — materials, contents, how it is meant to be used — before you order. Compare the two numbers rather than the size labels, because a medium from one maker is routinely a large from another.
Composition and care are listed in full on every product page, including the awkward parts — a print that must not be ironed directly, a knit that prefers drying flat. Knowing that before the parcel arrives prevents most of the disappointment.
tell us within thirty days of delivery and we refund to the original payment method. Fit is not something either of us can judge through a screen, so a wrong size is treated as a normal return rather than a mistake you have to justify.
Damage in transit is our problem to solve, not yours to prove. You choose between a replacement and a refund that includes any shipping you paid, and we do not ask you to keep packaging you have already thrown away.
We keep what a delivery needs — name, address, email, contact number — and the order history for accounting. Card details go to the payment provider rather than to us, and we do not sell information to anyone.
Use the footer address for anything to do with your details. Requests for a copy, a correction or a deletion are answered within a week, and you never have to explain the situation twice to a different person.
Questions about this page? Write to [email protected] and we will answer within one business day.