This policy explains what personal information we hold when you shop with us, why we hold it, and what you can ask us to do with it.
We hold two kinds of information: what you tell us (name, address, email, order notes) and what the site records automatically (pages viewed, approximate region, device type). The first is required to send you anything; the second is used in aggregate to see which listings people actually read.
We use your information to complete the order you placed, to answer messages you send us, and to keep records we are required to keep. Marketing email is only sent to people who asked for it, and every message carries a one-click unsubscribe that takes effect immediately. We do not sell or rent personal information, and we do not pass it to advertisers.
The site sets a small number of cookies: one to remember your cart, one to remember whether you have already answered the cookie banner, and basic analytics to count visits. You can clear them at any time from your browser settings, and declining the banner does not stop you ordering.
We share the minimum necessary with the companies that make an order happen — payment processing, delivery and transactional email. Each receives only what its task requires.
Order records are kept for as long as accounting rules require, then deleted. You can ask us to send you a copy of what we hold, to correct it, or to delete anything that is not part of a required record. Write to the address in the footer and we will answer within a few business days.
You can ask for a copy of your personal data at any time and we will provide it in a readable form. Corrections are made as soon as we have confirmed the right value: a delivery address that has changed, a name spelled differently, an email you no longer use. There is no charge for a first request, and you do not need an account to make one — the order number from a confirmation email is enough for us to find you.
Where nothing obliges us to keep a record, we delete it on request. You can also object to marketing at any time, which stops the emails immediately and leaves your order history untouched. Unsubscribing from the newsletter never affects an order already placed.
We do not make automated decisions that affect your order. Fraud screening may pause a payment for review, but a person looks at it before an order is cancelled, and you can always ask us why a decision was made.
Orders are shipped worldwide, so a delivery address may be shared with a courier in another country. That transfer is limited to the address and contact details the carrier needs to complete the delivery, and nothing else travels with it.
This shop is intended for adults. We do not knowingly collect information from children, and if you believe a child has placed an order or sent us details, contact us and we will remove the record.
This page is the current statement of what we do. If it is revised, the revision appears here rather than in a separate notice, and orders already placed continue to be handled under the policy that applied when they were made.
Use the contact address printed in the footer for anything to do with your data. Replies come from someone who can see your order history, so you do not have to explain the situation twice.
Questions about this page? Write to [email protected] and we will answer within one business day.